Zoho Desk Knowledge Base

With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing.

Zoho desk knowledge base.

Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Font size full width.

You can choose to hide this category from being displayed to your customers in the help. Click manage kb from the left panel. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. The edit category window slides open from the right.

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Make the following changes to the category. Powered by zoho desk. Click the knowledge base kb module. With html and css you can mimic the look and feel of your website on your self service portals.

Essential features of our course for bba b com students. When you create a new department its associated category will be added to your knowledge base. Map your help center to your own domain and make it a true extension of your brand. Click organize category under the manage kb sub menu.

You can rename this category later. Hover your mouse pointer on a category and then click the edit icon. Edit the category name. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems.

Typically articles can be confined to three states before they are published or. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand.